36jili | Frequently Asked
Questions

You must be at least 21 years old to register and play on 36jili. This is a strict requirement and is verified during the KYC (Know Your Customer) process before any withdrawal can be processed. Accounts belonging to underage players are suspended immediately upon discovery. If you believe a minor is accessing 36jili — whether through a shared device or otherwise — please contact our support team right away.

KYC verification is required before your first withdrawal. You'll be asked to upload a clear photo or scan of a valid Philippine government-issued ID — acceptable documents include a passport, driver's licence, SSS card, UMID, or PhilSys national ID. The review process typically takes one to two business days. You can still play and deposit during this period; only withdrawals are held until verification is complete.

If you've forgotten your password, use the account recovery option on the Login page. An OTP will be sent to your registered Philippine mobile number to confirm your identity, after which you can set a new password. If you can't recall your username, try the mobile number you registered with instead — it works as an alternative login identifier. For cases where you've lost access to your registered mobile number, contact the support team at [email protected] for manual verification.

No. Each player is permitted only one active 36jili account. Creating multiple accounts is a violation of our Terms & Conditions and may result in all associated accounts being suspended, with balances forfeited. If you're having trouble accessing your existing account, please use the recovery process or contact our support team rather than registering again.

Yes. The 36jili platform is fully optimised for mobile browsers, so you can play on your Android or iOS phone without needing to install anything. For the best mobile experience, you can also download the dedicated 36jili app — visit the Download page to get it. The app gives you full access to your account, game library, and payment options from your phone, whether you're at home in Manila or anywhere else in the Philippines.

Slots are fully automated games where you spin reels and outcomes are determined by a random number generator (RNG). They're self-paced, available 24/7, and come in a huge variety of themes and mechanics — from simple three-reel classics to complex multi-payline video slots. Live casino games, on the other hand, are streamed in real time from professional studios with human dealers running the tables. You see the actual cards being dealt or the roulette wheel spinning, and you interact with the game in real time alongside other players. Live casino games have set schedules and require an active internet connection for smooth streaming.

Fish shooting games (also known as fish hunter games) are arcade-style games where you aim and shoot at fish and sea creatures moving across the screen. Each fish has a different point value, and larger or rarer targets are worth more. You spend credits to fire your cannon, and the credits you win depend on which targets you successfully hit. The games are fast-paced and skill-influenced, which makes them popular with Filipino players looking for something more interactive than traditional slots.

Demo or free-play availability depends on the specific game and game provider. Some slots and casino games offer a demo mode that lets you explore the mechanics without real money. Live casino games generally require a real-money bet since they involve live dealers and real-time streaming infrastructure. Check individual game listings in the lobby after logging in to see which titles have a demo option available.

Log in to your 36jili account and go to Account Settings, then select Responsible Gaming. You can set a daily, weekly, or monthly deposit limit in Philippine Peso. Any reduction in your current limit takes effect immediately. Increases to an existing limit may have a short processing delay to give you time to reconsider. If you're unsure how to find this setting, the live chat support team can guide you through it step by step.

Self-exclusion allows you to block access to your 36jili account for an extended period — typically used when a player feels they need a more serious break from gaming. To activate self-exclusion, contact our support team at [email protected]. We treat every request seriously and act on it promptly. Reactivating an account after self-exclusion is not immediate — there is a mandatory cooling-off period before any reinstatement can be reviewed.

If you feel that gaming is affecting your finances, relationships, or mental health, it's important to reach out for support. In the Philippines, the National Center for Mental Health (NCMH) in Mandaluyong City provides mental health support services, and private counsellors in Manila, Cebu, Davao, and other cities can assist with gambling-related concerns. You can also activate self-exclusion on 36jili immediately by contacting our support team. There is no shame in asking for help — it's the right call. For more information on the tools available to you, visit our Responsible Gaming page.

Yes. 36jili is strictly for adults aged 21 and above who are located in the Philippines. This requirement is verified during account registration and KYC. Gaming should always be treated as a form of entertainment — never as a source of income or a way to recover financial losses. If you're gaming, set a clear PHP budget beforehand, stick to it, and take regular breaks. Online gaming involves real financial risk.