36jili Privacy Policy

1 Overview

36jili takes the privacy and security of every Filipino player seriously. When you register an account, make a deposit, play a game, or contact our support team, we receive certain information about you. This policy is our commitment to being transparent about how that information is handled.

We collect only what we need to operate the platform safely, process your transactions in Philippine Peso, verify your identity as required, and continuously improve your experience. We do not collect data unnecessarily, and we do not sell your personal information to third parties for advertising or marketing purposes.

2 Data We Collect

The personal data 36jili collects falls into two main categories: information you provide directly, and information collected automatically when you use the platform.

Information you provide:

• Full name, date of birth, and gender (collected at registration)
• Email address and mobile phone number
• Username and encrypted account password
• Government-issued ID details and proof of address (collected during KYC verification)
• Payment details such as your linked bank account or e-wallet identifier — we do not store full payment credentials directly
• Communication records when you contact support via live chat or email

Information collected automatically:

• Device information: type, operating system, browser version
• IP address and approximate geographic location
• Session data: login times, pages visited, games played, session duration
• Transaction history: deposits, withdrawals, wager amounts, and game results
• Cookie and tracking data (see Section 7 for details)

3 How We Use Your Data

36jili uses your personal data for the following purposes:

• Account creation and management: to register your account, verify your identity, and keep your account secure with OTP and SSL-protected login.
• Transaction processing: to process PHP deposits and withdrawals through your chosen Philippine payment method, and to maintain an accurate record of your transaction history.
• KYC and fraud prevention: to verify that you meet the 21+ age and Philippines residency requirements, and to detect and prevent fraudulent activity, money laundering, or multiple-account violations.
• Customer support: to respond to your queries, resolve account issues, and follow up on responsible gaming requests such as deposit limit adjustments or self-exclusion activations.
• Platform improvement: to analyse how players use 36jili — which games are most popular, where friction occurs in the deposit flow, how the mobile app performs — so we can make the platform better over time.
• Legal compliance: to meet our obligations under applicable laws and regulations, including record-keeping requirements related to financial transactions.
• Service communications: to notify you about important changes to your account, platform updates, or responsible gaming reminders. We do not send unsolicited promotional messages without consent.

4 Data Sharing

36jili does not sell your personal information. We share your data only in the following limited circumstances:

• Payment processors: when you initiate a deposit or withdrawal, the minimum required information is shared with your chosen Philippine payment provider (bank transfer, GCash, Maya) to complete the transaction.
• Identity verification services: during KYC, your identity documents may be processed by a third-party verification provider operating under strict data protection standards.
• Game software providers: certain gameplay data (such as session identifiers and bet records) is shared with the game studios whose titles are hosted on 36jili, solely for the purpose of game operation and result validation.
• Legal and regulatory authorities: we may disclose your data when required to do so by applicable law, court order, or a lawful request from a competent authority in the Philippines.
• Corporate transfers: in the event of a merger, acquisition, or restructuring, your data may be transferred to the successor entity, subject to the same privacy protections described in this policy.

5 Data Retention

36jili retains your personal data for as long as your account is active and for a reasonable period thereafter, as required to meet legal and regulatory obligations. Specifically:

• Account and identity data is retained for the lifetime of your account and for a period following account closure as required by applicable recordkeeping laws.
• Transaction and financial records are retained as required to comply with anti-money laundering and financial reporting obligations.
• Support communications are retained for a defined period to allow for dispute resolution and service improvement.
• Technical and usage data is typically retained in aggregated or anonymised form for analytical purposes after a set retention window.

When your data is no longer required for any lawful purpose, 36jili securely deletes or anonymises it. You may request early deletion of your personal data subject to our legal retention obligations — see Section 8 for your data rights.

6 Security Measures

Keeping your data secure is a core responsibility at 36jili. We implement multiple layers of protection across the platform:

• SSL encryption: all data transmitted between your device and 36jili servers is encrypted using industry-standard SSL/TLS protocols. Look for the padlock icon in your browser when accessing the platform.
• Password hashing: your account password is never stored in plain text. It is cryptographically hashed before storage, so even internal systems cannot read it.
• OTP verification: sensitive account actions — including login from a new device, password changes, and withdrawal requests — are protected by one-time password (OTP) verification sent to your registered mobile number.
• Access controls: internal access to player data is restricted on a need-to-know basis. Support and operations staff can only access the data necessary to perform their specific role.
• Monitoring and alerts: 36jili maintains system monitoring to detect unusual account activity, suspicious login patterns, or signs of unauthorised access, with automated alerts for further investigation.

7 Cookies

36jili uses cookies and similar tracking technologies to make the platform function correctly and to understand how it is being used. Cookies are small data files stored on your device when you visit the platform.

• Essential cookies: required for the platform to function. These manage your login session, maintain your account state across pages, and support security features. These cannot be disabled without breaking platform functionality.
• Functional cookies: remember your preferences, such as your display language and notification settings, so you do not need to reconfigure them every visit.
• Analytics cookies: help us understand aggregate platform usage patterns — which game categories are popular, how players navigate the deposit flow, and where technical issues occur. This data is used in anonymised, aggregated form.
• Security cookies: used to detect and prevent fraudulent login attempts and bot activity on the platform.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will prevent you from logging in or using core platform features. 36jili does not use third-party advertising cookies.

8 Your Rights

As a 36jili player based in the Philippines, you have the following rights over your personal data. To exercise any of these rights, contact our support team using the details in Section 11.

• Right to access: you may request a copy of the personal data 36jili holds about you at any time.
• Right to correction: if any of your personal data is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to deletion: you may request the deletion of your personal data, subject to our legal obligation to retain certain records for compliance purposes.
• Right to restrict processing: in certain circumstances, you may ask us to limit how we process your data while a concern is being investigated.
• Right to data portability: you may request a structured, machine-readable copy of the personal data you have provided to 36jili.
• Right to withdraw consent: where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

We aim to respond to all data rights requests within a reasonable timeframe. We may need to verify your identity before processing any request to protect your account from unauthorised access.

9 Minors

36jili is strictly an adult platform. Registration and use of the platform is only permitted for individuals who are 21 years of age or older and physically located in the Philippines.

We do not knowingly collect personal data from individuals under 21. If we become aware that an account has been created by someone under 21, that account will be immediately suspended, all associated data will be reviewed in accordance with this policy, and any deposits will be handled per our Terms & Conditions.

10 Policy Updates

36jili may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements. When we make material changes, the updated policy will be published on this page with a revised effective date.

We encourage you to review this page periodically. Continued use of the 36jili platform after an updated policy has been published constitutes your acceptance of the revised terms. If you do not agree with a material change, you may request account closure through the support team.

11 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please get in touch with the 36jili team:

• Email: [email protected]
• Live chat: available after logging into your account at 36jili.vu
• For questions about our Terms & Conditions, visit the Terms & Conditions page.
• For responsible gaming support and self-exclusion tools, visit our Responsible Gaming page.

We aim to acknowledge all privacy-related enquiries promptly and resolve them within a reasonable timeframe. Data rights requests may require identity verification before we can act on them.